T-Systems招聘外国实习生

Internship Recruiting

Employer: T-Systems P.R. China Ltd.

Job Title: Service Desk Intern (Native English Speaker, 6-12 month internship)

Working Location: Shangdi 9th street, Haidian District, Beijing,

Please send your updated English CV to our mail-box: chinahr@t-systems.com

Main Responsibilities:
1. Provide service/technical support to customer via phone in the manner of polite and professional way.
2. Handle customer request/incident base on project requirement and support process.
3. Trouble shooting and resolve customer problem at 1st level.
4. Correct and in time escalation base on support flow and tracking the ticket until the case closed.
5. Record and update ticket information in time.
6. Generate report per team leader’s instruction
7. Can take night-shift while the business need;
Requirements:
• Native English Speaker.
• Good knowledge of MS OS/Office application, network, basic develop language;
• Good communication skill, can hold passionate and patient attitude to serve customers;
• Strong sense of responsibility for work;
• Be willing to learn and also a quick learner ;
• Good team work spirit;
• Related IT Certification is plus (MCSE, NNCA, etc)
• The intern should guarantee a six-month internship at least.

Company Introduction:

T-Systems P.R. China Ltd.
T-Systems is one of Europe's leading providers of information and communications technology (ICT). Within the Deutsche Telekom Group, T-Systems is responsible for supporting the business customer segment, ranging from medium-sized and large companies all the way up to multinational corporations and public institutions. The company has 52,000 employees in over 20 countries worldwide and posted revenues of nearly ？12.9 billion in 2005.
On March 2006, T-Systems acquired the international IT service provider gedas, which will reinforce T-Systems' market position as a provider of ICT services to the automotive industry at strategic international locations.
T-Systems started its business in China from the base of Hongkong. In 2006, the legal entity T-Systems P.R China Ltd was established in Beijing. At the same time the acquisition of gedas China, with its established business base in China enhances the solutions and services of T-Systems China. T-Systems China will focus on providing ICT services to large multinational enterprises and automotive industry. IT Services will include Network Management, Desktop Services and System Integration with a specific focus on SAP solutions and services. The new T-Systems China has offices in Beijing, Shanghai, Changchun and Hongkong with more than 150 professionals engaged nationwide.
For more details, please visit: www.t-systems.com